SIA Approved Leisure Guard Security Services UK at £17.45
Security from £17.45 + VAT an hour*
SIA Approved Leisure Guard Security Services UK at £17.45
Discreet, front-of-house protection that enhances guest experience
Hotels today operate in a far more complex environment than ever before. Open-access lobbies, late-night arrivals, bars and events, and rising guest expectations all place pressure on front-of-house teams to balance welcome, safety, and control — often at the same time.
Traditional hotel security can feel out of place in these environments. Highly visible uniforms and reactive guarding may deter some risks, but they can also disrupt atmosphere, undermine brand perception, and create unnecessary tension in spaces designed to feel calm and inviting.
Concierge security offers a more refined solution.
It provides professional, front-of-house protection delivered in a way that feels natural to guests and supportive to staff. By combining the awareness and authority of trained security professionals with the presentation, communication style, and discretion expected in hospitality settings, concierge security helps hotels manage risk proactively, without changing the experience guests expect.
The result is a safer, calmer hotel environment where issues are addressed early, staff feel supported, and guests feel reassured rather than monitored.
Concierge security places a professionally trained security officer within the hotel’s front-of-house areas — such as reception desks, lobbies, and entrances — presented in smart, hospitality-aligned attire rather than overt security uniforms.
Unlike traditional guarding, concierge security focuses on early intervention, calm control, and subtle access management, allowing risks to be addressed before they escalate into visible incidents.
This approach is particularly effective in:
Open or semi-public hotel lobbies
Luxury and boutique environments
Hotels with bars, restaurants, or late-night trade
City-centre and high-footfall locations
Hotels choose concierge security because it delivers control without confrontation.
Rather than reacting to incidents, concierge security works proactively — shaping behaviour through presence, observation, and professional engagement.
A calm, reassuring front-of-house presence
Reduced visible incidents and complaints
Improved guest confidence and comfort
Stronger support for reception and concierge teams
Protection of brand image and online reputation
Concierge security doesn’t feel like “security” — it feels like part of the hotel.
Our concierge security officers integrate seamlessly into your front-of-house operation, working alongside hotel staff rather than separately from them.
Typical responsibilities include:
Maintaining a professional presence in reception and lobby areas
Managing access to guest floors and restricted areas
Preventing tailgating and unauthorised entry
Supporting reception staff during busy or challenging periods
Handling intoxicated or disruptive behaviour discreetly
Resolving low-level incidents quietly and professionally
Escalating issues appropriately when required
Most importantly, many issues are resolved before guests are even aware there was a problem.
Guest experience is central to everything we do.
Concierge security is specifically designed to:
Reassure guests without making them feel monitored
Maintain a calm, welcoming environment at all times
Prevent incidents that could impact reviews or reputation
Allow staff to focus on service, not safety concerns
Guests may never remember the concierge security officer — but they will remember how safe, calm, and well-run the hotel felt.
Concierge security is ideal for hotels that value presentation, professionalism, and discretion, including:
Luxury and boutique hotels
City-centre business hotels
Hotels with bars, lounges, or events
Conference and function hotels
Aparthotels and mixed-use properties
Coverage can be tailored to suit daytime, evening, overnight, or peak-period requirements.
Concierge security can be delivered as a standalone service or combined with additional security measures, including:
Mobile patrol support
CCTV monitoring and integration
Body-worn cameras (incident-only use)
Incident reporting and trend analysis
Seasonal or event-based security uplift
This allows hotels to scale protection up or down without committing to unnecessary coverage.
If you’re considering concierge security for your hotel, we’d be happy to talk.
We offer informal, no-obligation discussions to understand your property, challenges, and expectations — and to outline whether concierge security is the right fit for your environment.
Contact us today to discuss concierge security for your hotel
Concierge security is a guest-facing, hospitality-led security service designed for hotel front-of-house environments. It combines professional security awareness with the presentation, communication style, and discretion expected in hotels, ensuring safety without disrupting the guest experience.
Concierge security focuses on early intervention, discretion, and guest interaction, whereas standard hotel security is often uniformed and reactive. Concierge officers blend naturally into front-of-house areas and manage risk calmly before incidents escalate.
Yes. Concierge security is particularly well suited to luxury, boutique, and premium hotels where atmosphere, brand image, and guest comfort are critical. Officers are presented in smart, hotel-appropriate attire and operate discreetly at all times.
Concierge security officers typically wear smart, professional attire aligned with the hotel’s front-of-house standards rather than high-visibility security uniforms. This ensures their presence feels appropriate and unobtrusive for guests.
Yes — but in a reassuring way. Concierge security provides a calm, professional presence that guests can approach if needed, without feeling monitored or intimidated. Many guests view concierge security as part of the hotel team.
Concierge security primarily covers front-of-house and guest-facing areas, including lobbies, reception desks, entrances, lifts, and public spaces. Coverage can be tailored to suit each hotel’s layout and risk profile.
Absolutely. Concierge security officers work closely with reception and front-of-house teams, providing visible support during busy periods, late-night shifts, or challenging situations, allowing staff to focus on service delivery.
Yes. Concierge security is ideal for hotels with bars, restaurants, conferences, and events. Officers are trained to manage alcohol-related behaviour, access control, and crowd flow discreetly and professionally.
Yes. Concierge security is a flexible service and can be provided during specific hours, overnight, or increased during peak periods such as weekends, events, or seasonal demand.
Getting started is simple. We begin with an informal discussion to understand your hotel, front-of-house challenges, and expectations. From there, we’ll recommend a concierge security approach tailored to your property.
